London Midland named ‘most improved’ for customer service

Published date 2017-02-16 08:59
Train operator, London Midland, is named the ‘most improved organisation’ in the latest UK Customer Satisfaction Index (UKCSI).
Out of the 244 organisations surveyed, London Midland increased its score by 9.3 points from 68.1 to 77.4 during 2016. Key areas of improvement listed by the report were complaints handling and getting things right first time.

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